For ReCollect, Business Continues as Usual During The COVID-19 Outbreak

Posted Mar 18, 2020

Given the current outbreak of COVID-19 and the impact the virus is having on our global communities, customers, employees and families, we would like to take a minute to share ReCollect's Business Continuity plans with you.

As a technology leader in Waste and Recycling Communications, we are honored to partner with hundreds of customers globally serving almost 100 million residents. You can have confidence that we will continue to provide a secure and trusted platform to power mission-critical digital experiences as well as access our industry leading technical support. Despite the uncertainty of COVID-19, we expect to continue to deliver the same level of service excellence to our existing and future customers and have the following measures in place to ensure your success.

Availability of our Global Teams

ReCollect is a fully distributed company, with employees in all departments who work remotely from communities across US and Canada. Upon joining ReCollect, all of our employees are equipped to seamlessly connect with our colleagues and our customers in a secure and productive environment, while working remotely all the time. We feel confident in our continued ability to serve your business given the COVID-19 progression.

Availability of our Platform

Our technical platform is fully automated. Each day, we serve millions of residents through reminders, searches and other interactions. Failures at the software and hardware level have automation for recovery, and a 24/7 team of operations engineers as well.

Helping You to Communicate Quickly

As a reminder, if you ever need to quickly develop and launch communications about your service or community, you can access ReCollect at work or at home. Lots of helpful documentation and videos are available at our ReCollect Academy portal. Need help? Our team has your back! Simply send a COVID-19 Communications Assistance message to our Support Team.

Thank you for entrusting your organization to ReCollect. We are very grateful for the role we play in serving your residents and customers, and remain as committed as ever to ensuring your success. We wish you, your colleagues and families safety, wellness and positivity during these challenging times.

Thank you,

The Leadership Team,
ReCollect Systems Inc